Can you please hold? Or would you rather hold?

Dear Shaw,

I had some trouble with misdirected email yesterday. So I called your number and you said “heavy call volume — blah, blah — If you would like us to call you back, press 7..”

So I’m thinking — I don’t want to be on hold for 15 or 20 minutes, so I select the option to have you call me back.

You did. You called back about two hours later. I explained the problem, answered your questions, you took all my info, account number.. etc. Then you said, “okay.. just hold on and I’ll be right back”.

I was holding for over 15 minutes…

I was laughing at the idea of me not wanting to be on hold, so instead I selected the option where you would call me back later to put me on hold. That’s funny.

My problem is not resolved. I had to hang-up during my extended call-back holding session, for the same reason I didn’t want to be on hold in the first place, I didn’t want to tie up the phone for 15 or 20 minutes.

So my choices are, a) I call you and you put me on hold, b) You call me and put me on hold, c) I switch to the phone company, so they can put me on hold, or d) I resolve to whine and complain to anyone who will listen.

Once again “d” wins!

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